Terms & Conditions

Bookings ~ Payments ~ Accommodation ~ Changes to booking ~ Liability ~ Complaints

Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Turkish Villa Ltd. No verbal alteration can be made to the terms and conditions described here or in our brochure or website. Any such change must be confirmed by us in writing.

Bookings

When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of these booking terms and conditions, the general holiday information, and pay a deposit of 20% of the villa rental. A contract only exists between us when we have received your completed booking form together with your deposit and proof of holiday insurance and we have issued our confirmation invoice.

Brochure and Website Descriptions: The information provided contains statements representing our honest belief that the facts as shown are correct. Every reasonable effort has been made to describe as fully and as accurately as possible the holidays offered and every reasonable attempt will be made to supply what has been described. All bookings are made and accepted on the basis of the descriptions contained in this brochure / website, or as varied by us. 


Payments

Price Guarantee: Once you have booked and paid the deposit for your holiday we guarantee the price. 

Payment of Balance: To simplify the final balance payment we are prepared to accept the full balance of your holiday paid either in cash upon arrival at the Villa to our Managing Agent, or if you prefer 8 weeks prior to departure by cheque or direct bank transfer.

Damage To The Property:  You must notify our resort representative within 24 hours of your arrival of any pre existing damage to ensure that you are not held responsible. Should the property be severely damaged the Turkish police will be informed and you may not be allowed to leave the country until all damages have been paid for in full.

Accommodation

Accommodation: We have described the accommodation as fully as the space permits in the brochure and website. Further details of the accommodation may be requested from our reservations staff. You and your party are responsible for leaving the holiday accommodation occupied together with all furniture and fittings, clean and in good order and condition. You undertake to inform us of any damages to the accommodation or its contents during your occupation and to pay for any damage or missing items, and excessive or unusual services consumed. Properties let to you may be used for the accommodation of the persons named on the booking form only unless otherwise agreed in writing by us. Sub-letting or assignment arrangements are not permitted. We, or our representatives shall be permitted access to the holiday accommodation at all reasonable times during your occupancy.

Client Behaviour: We reserve the right at all times to cancel or terminate a holiday completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others. Our representatives, where they consider the behaviour to be unacceptable, are authorised to cancel a holiday wherever and whenever necessary. Our responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever.  

Changes to Bookings

Changes and Cancellation by us: If the rental accommodation becomes unavailable due to circumstances beyond the owner's control, we will endeavour to offer an alternative holiday of comparable standard. Where this is cheaper we will refund the difference, but where it is more expensive you will have to pay the difference. Failing that, we will return all monies paid unless the change or cancellation arises from reasons of force majeure. The holiday may also be cancelled by us if full payment has not been received 8 weeks before the scheduled departure date. 

Transfer of bookings by you: Should you be prevented from travelling due to serious injury or death, or serious injury or death of a close family member, jury service or similar you may transfer your booking to someone else. This transfer request will only be actioned if submitted to us in writing accompanied by the paperwork which has already been issued and/or any final payment which is still outstanding together with a fee of £20 to cover our costs for making the transfer and/or any additional sum required by a supplier for effecting the change.

Changes to bookings by you: If, after our confirmation has been issued, you wish to change departure date, add another person(s), add another element such as airport transfer or in any way alter your booking, we will do our utmost to make the changes, provided that notification is received in writing from the person who signed the booking form, at least 8 weeks before the departure date. This will incur an amendment fee of £20 in addition to the increase, if any, in the costs of the revised arrangements. This amendment fee will be applied each time we issue an amended confirmation/invoice. No refund will be made for unused accommodation or services. 

Cancellation of booking by you: You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we may levy cancellation charges as shown :- 

Please note that if the reason for cancellation is covered under your travel insurance, you may be able to reclaim these charges.

Force Majeure: No liability can be accepted by the owners if we are forced to change or cancel your holiday due to force majeure reasons, which are included, but not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions, transportation or any other circumstances beyond our control. If, before departure, there is a minor change, we will do our best to inform you although we are under no obligation to do so, nor are we obliged to pay compensation. Finally, in the unlikely event that we become unable to provide a significant part of your holiday after departure, we will make alternative arrangements at no extra charge to you. 


Liability

Personal Liability: Turkish Villa Ltd. and their suppliers, have to the best of their knowledge and capabilities provided a safe environment, and by accepting the conditions of booking you and all members of your party are accepting that Turkish Villa Ltd or 3rd parties, will not at any time accept liability under any circumstances for any instances that may affect any member of your group's personal well being, including personal injury, illness or death. Nor can Turkish Villa Ltd. accept liability for circumstances that are due to your own actions, or to the actions of a third party, or to an unusual and unforeseeable circumstance whose consequences could not have been prevented by us or our suppliers, even exercising all due care. Furthermore, we are unable to accept responsibility for any aspect of your holiday affected by force majeure, however such eventualities may be covered by your travel Insurance.   

Excursions: Please note that whilst we can arrange excursions locally for you, we advise you to take personal liability insurance to protect you and your party as we cannot provide insurance for excursions or local transport that we provide. Furthermore, should we (Turkish Villa Ltd. or local representatives) at your request, make arrangements for excursions locally on your behalf the contract for the provision of the excursion will be between you and the supplier of the excursion and not between you and us. Therefore, when you purchase an excursion locally, your contract is with the local company and we have no liability for anything, which may go wrong on the excursion.

Services: We cannot be held liable for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of your accommodation by any person(s) or authority over whom we have no control. Similarly, you should be aware that there may be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, breakdown of machinery and/or the necessity for maintenance, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will endeavour to inform you in advance, but cannot be held liable in such circumstances.

Your Flight: We are unable to accept responsibility for any aspect of your holiday affected by your flight arrangements as the agreement is with the airline and is beyond our control. For any specific requirements relating to your flight such as pre - bookable services for meals, pre-allocated seating and any other special needs you should arrange this directly with the airline. However, where changes in your flight affect your transfers and check in to your accommodation on the scheduled day of arrival, we will endeavour to make the necessary changes to ensure that you are transferred to your accommodation. If however, you haven't pre-booked a transfer with us, and need a transfer as a result of a car hire firm being closed out of hours, you will be subject to a local charge for the transfer, such as a taxi fare or the price of our transfer.

Holiday Insurance

Adequate travel insurance is a compulsory requirement and MUST be in place at the time of booking. If at the time of booking you sign to acknowledge that you have insurance, we cannot accept liability should you later find yourselves not to be adequately insured

Law and Jurisdiction: This contract is made on the terms of these booking conditions. Any disputes will be governed by Turkish Law and both parties shall submit to the jurisdiction of the Turkish Courts at all times. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings. Our costs in respect of the above on behalf of you and your party shall not exceed the total cost of the amount paid for the villa rental.


Complaints Procedure

If you have a problem during your holiday, you must inform the relevant supplier (e.g. villa owner or representative) where available, who will endeavour to put things right. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and to our representative whilst in resort. If you cannot resolve your problem in resort, all complaints must be lodged in writing within 28 days of your return to the UK and posted to Turkish Villa Ltd, 14 Chelsea Avenue, Blackpool, Lancashire, FY2 0SU. If you fail to follow this procedure your entitlement to compensation, if any, will be completely extinguished because you will not have taken reasonable steps to mitigate your loss and we will not have been given a full opportunity to investigate and rectify the problem.